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Order Updates

Due to the worldwide impact of COVID-19 and supply chain shortages, the hearth and outdoor products industries are experiencing longer than expected lead times and shipping delays.

American Gas Works offers products from manufacturers across the nation. We are working to regularly update our website with the most current product availability, lead times, and expected ship dates.

We have experienced an unprecedented rise in our order volume over the past year, which has caused a significant increase in phone calls and emails for our Customer Support Team. We offer our apologies for any delays you may experience in receiving a timely response. It is our goal to provide a top-notch customer experience. We are working to increase our staff and adjust our business practices to offer the level of the quality customer service that we have been proud to provide since 1990. 

We thank you for choosing American Gas Works! We appreciate and are grateful for your patience and continued understanding as we navigate a challenging season. We are working with our manufacturing partners to fill your orders as quickly as possible and keep our product availability updated on our site.