Return Policy

No Hassle Returns

You may return items sold by AmericanGasWorks.net within 30 days of delivery. All items returned must be shipped by the same shipping company that was used to deliver your product. We pay the return shipping cost and waive the restocking fee if the return is a result of an error made by American Gas Works, LLC. If the return is at the purchaser's request, the item(s) returned will be subject to a 25% restocking fee and the purchaser is responsible for the shipping costs.

• All returns require a Return Authorization (RA) number. Any return sent without the proper RA number will be refused.
• Contact CustomerService@AmericanGasWorks.net to obtain a Return Authorization (RA) number.
• In your email include the following: your name, your address, your phone number, invoice number, brand name, model, and item(s) you are returning.
• You will receive further email instructions within 2 business days.

We cannot accept returns that:

• are more than 30 days after date of delivery
• are returned without prior authorization
• have been installed or not in the original packaging
• are not in its original condition, damaged, or missing parts
• are custom made

In the unlikely event that the purchaser receives defective merchandise within the warranty period, that merchandise will be subject to the manufacturer's warranty terms and conditions. You will need your original receipt as proof of purchase for all warranty claims.  It is sometimes necessary to bill for all replacement parts and units and then credit once the defective or damaged items are returned to us. In most cases, defective merchandise is returned directly to the manufacturer and we issue credit to the purchaser when the manufacturer issues the credit to us. This process can take up to 4 weeks. American Gas Works, LLC will pay the shipping cost on all warranty parts for up to 30 days. After 30 days, the shipping cost on defective parts and units will be the responsibility of the purchaser as the manufacturerʼs warranty does not cover shipping. All replacement parts and products will be billed to the credit card used to make the initial purchase. We will credit the card once the defective or damaged products are returned.  We apologize for any inconvenience this may cause. Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less any applicable fees. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@americangasworks.net. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.